To create an account with Salamander Jewelry you must provide data including your name, email address phone number, and a password for your account. If you confirm a purchase you will provide payment information which we use at the point of purchase only. Your profile information is never shared externally or used for purposes other than processing of your Salamander Jewelry order or contact regarding current, past or future orders.
Our commitment to data security
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Salamander has taken action to be in full compliance with GPDR regulations in the way in which we store and process your data. We clarify the Salamander Jewelry acting entity as Data Controller and Contracting Party for all customers in full compliance with GPDR regulations - we have updated our processes and policy to apply to all of our customers worldwide regardless of country of residence.
We have an appointed Data Protection Officer and a department that supervises technical security around the processing of your information, including management of physical data locations, strict password control and data retention time limit implementation in case of inactivity. We will retain your personal data only while your account is active or as needed to provide you the best possible service.
We use the data you provide (which can include your personal communications) to fully investigate, respond to and resolve comments, complaints and any issues relating to our services.
How Else Do We Use Your Personal Data?
We will only collect and process personal data about you where we have entirely lawful bases to do so. Salamander Jewelry clarify that you are not obligated to provide us personal data beyond the strictly limited data we require for you to register your account or to make payments if you purchase goods or services from us. Sensitive personal data is never required for activation of your profile of payment processing. We use your personal information for the lawful and necessary basis of successful and efficient processing of complete orders. We do not share your information with outside parties except to the extent necessary to complete your order, for example with international couriers.
We use return email addresses to answer emails. Such addresses are not used for any other purpose and are never shared with outside parties. Any other contact details provided such as telephone numbers and addresses are used solely for delivery of purchased items and contact in case of functional requirement in order to process your order or respond to any questions or feedback.
Finally, we never use or share personal information provided online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such uses.
Surveys and Newsletters
Polls and surveys may be conducted by us on a purely optional basis in order for us to improve our services. You are not obliged to respond to requests for polls or surveys, and you may opt out of these completely. We may ask permission to add your e-mail address to our newsletter mailing list, which advertises only new Salamander Jewelry products. Information you submit on our website will not be used for this purpose unless you fill out the registration form. Options to opt-out of this and any other email communication will be given within said email newsletter or available at any time via our customer support channels.
Your Rights Regarding Your Data
Our customers have the right to obtain confirmation as to whether or not their personal data is being processed, and, where that is the case, access to the personal data and the following information or service:
The purpose of why we need a specific piece of data.
The categories of personal data concerned.
The recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations.
Where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period.
The existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing.
The right to lodge a complaint with a supervisory authority.
Where the personal data are not collected from the data subject, any available information as to their source.
The right to delete any and all of your data from our systems or limit and restrict the use of any specific piece or category of data.
The complete closure of your account.
How You Can Access or Correct Your Information
Our customers have the right to obtain from our Data Controller without any undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the customer shall have the right to have incomplete personal data completed and or rectified, including by means of providing a supplementary statement.
You can manually access all the personally identifiable information that we collect online and maintain by clicking on "modify profile" on the top of the profile page. Please note you have to be logged on to modify your profile. We can provide you a full CSV file of all of the personal data we keep on your file for easy access and complete deletion if required from our database. Please note that this may adversely affect our ability to serve you effectively.
Please note that we may transfer your personal data to countries in which international standard Data Protection rules and regulations differ, purely for purposes of completion of an order.
The right to obtain a copy of any and all data shall not adversely affect the rights and freedoms of other parties involved.
If you have any questions about this Policy please do not hesitate to contact us through customer support or directly via your customer profile.