FAQ
Products
Why should I buy from Salamander Jewelry when I can find similar cheaper items online?
We believe our pricing reflects the quality we produce. We are committed to quality and do not compromise on materials or manufacturing standards. Our products come directly from our factory, and our bulk discount structure allows us to offer strong value while maintaining a high level of consistency and reliability.
Do you manufacture jewelry?
Yes. Our stainless steel, silver, and body jewelry ranges are manufactured in-house in Bangkok, Thailand. We operate our main factory here, and we also have a branch location in Bangkok’s well-known Khao San Road area where selected items can be viewed.
Do you offer custom jewelry?
Yes. We can work from your designs, drawings, or ideas, or develop products together with you through our design team. Depending on the project scope and order size, we can support custom jewelry development as well as related items such as displays and custom catalog materials. Please contact our customer service team for more information.
Is there a Salamander Jewelry printed catalogue available?
We do have a printed catalogue, but we recommend using our online database, which is updated regularly with our latest items and product ranges.
Ordering
Can I reorder my favorite items?
Yes. Your previous orders are stored in your account section, making it easier to reorder items you have purchased in the past.
Is there a minimum order quantity or value?
Yes. The minimum order value is USD 100, excluding shipping charges. For order values below USD 1,000, full payment in advance is required.
What discounts are available?
For larger orders, the following discounts apply:
- Orders over USD 1,500 receive 5% discount
- Orders over USD 2,500 receive 10% discount
- Orders over USD 3,500 receive 15% discount
- Orders over USD 5,000 receive 20% discount
Value packs and sale items may count toward your total order value, but additional discounts do not apply to those items.
You can also read more on our Discounts & Surcharges page.
What is the difference between STOCK mode and PRODUCTION mode?
We update our stock levels daily, and our system offers two ordering modes:
STOCK mode is best for most users. Only items currently in stock are available to purchase. Average time until shipment is 1–4 days.
PRODUCTION mode is intended for more advanced users. It allows you to order items that are out of stock for production. Average production time is 2–4 weeks.
Please note that if stock and production items are combined in one order, the full order will only be shipped once the production items are completed. To change ordering mode, you need to log out and log in again.
Payment
How can I pay for my order?
We accept PayPal and all major credit cards. If you would like to pay by Telegraphic Transfer (T/T) or Western Union, we will issue a proforma invoice before shipment so that you can arrange payment.
In some cases, we may also request a deposit when the order is placed. Any deposit paid will be deducted from the final amount due.
Shipping & Handling
How does shipping work?
Shipping methods, transit times, and shipping costs depend on the order type, destination, and courier. For detailed information about shipping options, handling, customs, and insurance, please visit our Shipping & Handling page.
What if there is a problem with my order?
If there is an issue with your order, please contact us as soon as possible. For more information about approved returns, transit-related damage, and claims, please see our Return Policy.
Need More Help?
If you cannot find the answer you are looking for, please visit our Contact Us page and our team will be happy to assist you.
