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Shipping and Handling

We can ship by UPS, DHL, Fed Ex and EMS.We have very competitive rates with UPS and DHL but not Fed Ex so if you choose this last method, expect to pay more for shipping. If you have ordered displays, then the option to prepay the shipping of your order is not available. We will send you a payment request for the shipping fee when your order is ready to ship or when we have estimated shipping costs. Bulky items like displays do cost more to ship. We ask for your understanding in this matter.

If you come from a Country for which we can not offer shipping prepayment option, than we will send you a payment request for the shipping fee when your order is ready to ship or when we have estimated shipping costs. View our Shipping Costs here

Tracking Your Parcel

When we send you an invoice by e-mail or by fax, the tracking number for your parcel will be at the bottom of the invoice just before the total.
Please click on logo and follow instruction:

Handling

We take great care in packing your orders. We use foam boxes and bubble wrap for all large displays. The jewelry is packed by style, categories and by order numbers. For fragile items, we sometimes use metal boxes that we insert in the UPS or DHL cardboard boxes.

Insurance

Accidents do happen and parcels do get lost on rare occasions. We can only be responsible of the handling of your parcels until they leave our premises. We strongly suggest you ask for insurance against loss, breakage and theft. The cost of insurance is 1% of invoice value or a minimum of $20.00 whichever is higher. Remember, you are only insured for the invoice value so low value invoices will only be insured for the declared value. Making an insurance claim is not an instantaneous process. Please be aware that it can take months until a claim is processed and money paid out. You will need to offer proof in case of breakage or loss. You may be required to make a police report in your country so that the claim may be processed.

Shipping Invoice

The invoice we send with your parcel is what will be used by the customs in your country to calculate import taxes and VAT (Value added tax) that you will have to pay.


Shipping Costs

The shipping cost below is valid for prepaid web order only.
Valid for orders that do not include displays and tools.
For orders including displays and tools, we will send you a shipping quotation.

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